FAQ

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Do I have to use flaxseed to fill my heating pad?

No, people often use other natural grains and seeds with good success. Corn, rice and wheat are all frequently used.

Where can I buy flaxseed?

Most bulk foods grocery stores carry flaxseed by the pound.

How many pounds of flaxseed do I need to buy?

Each heat pad has a recommended amount of flaxseed to use. For the Neck heat pad and small heat pad about 3 pounds and for the large heat pad about 5 pounds.

Can I wash my hemp heat pad?

Yes! When it’s time to put fresh filler in your hemp heat pad, it’s also a great time to machine wash and dry it. Empty hemp heating pad completely, it helps to go outside and shake all the filler out and then machine wash and dry.

Does the filler ever leak out of the seal?

I get asked this question a lot and the answer is NO! You can sit, lay down on, or toss around our Hemp Heat Pads and the seal will stay secure. I have never had one leak!

What kind of herbs can I add to my heat pad and how much should I use?

You can add any kind of herb that you wish, lavender, chamomile and rose petal seem to be the favorites. it’s good to start off slow though, about one tablespoon at a time, until you reach the desired amount.

Do I need to add fresh filler every time I add more herbs?

No, usually the filler will last much longer then the herbs. You only need to change the filler after it is quite old and has gotten stale, usually after a year or two. Or if you happen to scorch it by over heating.

Can I return my order if I am not happy with it?

Absolutely! We want you to be completely happy with your purchase! Simply notify us by email or phone and return the unused item within 7 days. We will be happy to give you a full refund of the purchase price.

How long will it take for my order to ship?

All orders are shipped within 3 days Monday thru Friday. See our Shipping page for more info.

Do you ship internationally?

Sorry, we ship to the United States only.

What is your customer information policy?

We do not sell or give out any customer information. All customer information is kept confidential.

How can I pay for my order?

Paypal, use your existing Paypal account or open a new one.

or

Credit Card, Paypal will allow you to pay with a credit card without opening a Paypal account, with no additional fees to you.

When you reach the part of the check out process that asks you to log into Paypal (do not log in) simply click on the “continue” button above the credit card logos. You can use any major credit card.

How much will shipping cost?

We only charge for actual shipping costs. Once you place an item in the shopping cart you will have the option of entering your zip code and getting the shipping amount before you continue with checking out.

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