We are very proud of our heat pads and believe that they are the best heat pads available on the market. If you do not agree, or are in any way unhappy with your Hemp Heating Pad we will refund the full purchase price of any unused heat pads, not including shipping fees. You must contact us within three business days upon receiving your order and I will send you return postage instructions. Once you have the instructions you have another 3 business days to return the items.
We do not accept returns of any heat pad that has been used or has been warmed or burned
We do not accept returns of any of the botanicals or dried herbs.
Our Heat pads are double and triple stitched for long term durability. If at any time one of the seams in one of our heat pads comes apart I want to know about it! I will either fix it or replace it. Simply contact us and I will make it right with you.